pbawin Privacy Policy

pbawin operates the online gaming platform at pbawin.best, offering live casino games, sports betting on football, boxing and MMA, Tongits, poker, and a VIP Club loyalty programme — all served exclusively to eligible adult members in the Philippines. As part of running this platform, pbawin processes personal data provided by members and generated through their use of the platform.

This Privacy Policy explains what data pbawin collects, why pbawin collects it, how it is used and stored, who it may be shared with, and what rights you have as a data subject under Philippine law. This policy should be read together with the pbawin Terms and Conditions and Responsible Gaming policy.

pbawin is committed to handling your personal information responsibly. We do not collect more data than necessary, we do not sell personal data to third parties for their own marketing purposes, and we do not use your data in ways that are inconsistent with this policy. If something in this policy is unclear, please contact us at support@pbawin.best before registering.

pbawin collects personal data from you at several points during your relationship with the platform. The categories of data collected include:

Registration data: When you create a pbawin account, you provide your full legal name, date of birth, residential address, email address, and mobile number. This information is required to create and manage your account and to verify that you meet the eligibility requirements for pbawin.

Identity verification documents: To comply with Philippine anti-money laundering regulations and age verification requirements, pbawin collects copies of government-issued identification documents such as a Philippine passport, UMID, PhilSys National ID, driver's licence, or equivalent. Proof of address may also be required.

Payment data: pbawin collects information about the payment channels you use for deposits and withdrawals — for example, your registered GCash or Maya mobile number, bank account name, or Visa/Mastercard details. Full card numbers are not stored by pbawin; card payments are processed through regulated payment processors who handle full card data under their own PCI-DSS compliance frameworks.

Account activity data: pbawin records your gaming activity — bets placed, games played, session times, deposit and withdrawal history, and bonus usage — as part of normal platform operation. This data is used for account management, responsible gaming monitoring, and fraud detection.

Technical and device data: pbawin automatically collects IP addresses, browser type and version, operating system, device identifiers, and connection data when you access pbawin.best. This data is used for security, fraud prevention, and platform optimisation.

Communications: When you contact pbawin support by email or chat, the content of those communications is retained for service quality, compliance, and dispute resolution purposes.

pbawin uses the personal data it collects only for the purposes described below. We do not use your data for purposes that are incompatible with the reasons for which it was collected:

• Account creation and management: Your registration data is used to set up and maintain your pbawin account, verify your identity, and communicate with you about your account.
• Age and identity verification: pbawin is required to verify that all members are at least 21 years of age and are who they say they are. Document-based KYC checks fulfil this obligation.
• Payment processing: pbawin uses your payment information to process PHP deposits and withdrawals through the supported local channels including GCash, Maya, InstaPay, and bank transfers.
• Fraud and security monitoring: pbawin analyses account activity and technical data to identify and prevent fraudulent activity, unauthorised access, and prohibited conduct as defined in the pbawin Terms and Conditions.
• Responsible gaming: Activity data is used to monitor for indicators of problem gambling behaviour. Where such indicators are present, pbawin may reach out to the member with responsible gaming information or activate protective account measures.
• Regulatory compliance: pbawin is subject to Philippine anti-money laundering and gaming regulations. Member data is processed as required to meet these compliance obligations.
• Customer support: Communications data is used to respond to member enquiries, resolve disputes, and improve support quality.
• Platform improvement: Aggregated, anonymised usage data helps pbawin understand how the platform is used and where improvements can be made. Individual members are not identifiable in this analysis.
• Marketing communications: With your consent, pbawin may send promotional emails or notifications about new games, offers, or pbawin VIP Club benefits. You can withdraw marketing consent at any time through your account settings or by emailing support@pbawin.best.

Under the Philippine Data Privacy Act of 2012, pbawin processes personal data on the following legal bases depending on the specific processing activity:

• Contract performance: Processing your registration data, payment information, and account activity is necessary to perform pbawin's obligations under the member agreement established when you register at pbawin.
• Legal obligation: Identity verification, AML monitoring, and data retention for regulatory audit purposes are required by Philippine law. pbawin processes data for these purposes regardless of individual consent because the obligation is statutory.
• Legitimate interest: Fraud prevention, security monitoring, and platform optimisation are carried out on the basis of pbawin's legitimate interest in maintaining a secure, fair, and functional gaming platform for all members.
• Consent: Marketing communications and non-essential cookies are processed on the basis of your explicit consent, which can be withdrawn at any time without affecting the operation of your pbawin account.

pbawin does not sell your personal data. We share it only with the categories of recipients described below, and only to the extent necessary for the stated purpose:

• Payment service providers: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and card processors receive the minimum data needed to process your PHP transactions. These providers have their own privacy and security obligations.
• Identity verification providers: KYC and document verification services that pbawin uses to check the validity of identification documents receive the relevant document images and personal details for the purpose of the check. Verified data is returned to pbawin and retained; it is not used by the verification provider for any other purpose.
• Regulatory and law enforcement authorities: pbawin may be required to disclose member data to Philippine government agencies, law enforcement, or gaming regulators where required by law, by court order, or in connection with a regulatory investigation. pbawin will not voluntarily share member data with authorities beyond what is legally required.
• Fraud prevention networks: Where pbawin reasonably suspects fraudulent activity, account information may be shared with industry fraud prevention systems to prevent losses and protect other members.
• Service providers acting on pbawin's behalf: Technical service providers including hosting, analytics, and customer support platforms may process member data as data processors acting under pbawin's instructions. These providers are contractually required to handle data securely and only for the purpose specified by pbawin.

pbawin uses cookies and similar tracking technologies on pbawin.best. Cookies are small data files stored on your device that help the platform function correctly and allow pbawin to understand how members use the site.

• Essential cookies: These are required for the pbawin platform to operate. They maintain your login session, store security tokens, and enable core functionality. These cookies cannot be disabled without breaking the platform.
• Analytics cookies: pbawin uses analytics tools to understand aggregate usage patterns — which sections of the site are visited most, how long sessions last, and where members encounter friction. This data is aggregated and does not identify individual members.
• Functional cookies: These remember your preferences, such as your chosen display settings within the pbawin platform.
• Marketing cookies: With your consent, pbawin may use cookies to track conversions from marketing campaigns and to avoid showing you repeated advertisements. These cookies are only placed after you provide explicit consent.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use pbawin. Disabling analytics or marketing cookies will not affect your ability to play or transact on the platform.

pbawin retains personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the type of data and the legal or operational reason it was collected:

• Account and identity data: Retained for the lifetime of the account and for a minimum of five years after account closure, as required by Philippine AML regulations applicable to gaming operators.
• Transaction records: Deposit, withdrawal, and betting history is retained for at least five years after the transaction date to comply with financial recordkeeping requirements.
• Support communications: Retained for up to three years after the last interaction to support dispute resolution.
• Technical and security logs: Retained for up to 12 months and used for fraud investigation and security monitoring purposes.
• Marketing consent records: Retained for the period during which you have given consent and for a reasonable period thereafter to evidence the consent in case of a complaint.

When the retention period for a particular category of data expires, pbawin securely deletes or anonymises that data so it can no longer be linked to an identifiable individual.

pbawin takes the security of member personal data seriously and applies a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure:

• Data in transit between your device and pbawin servers is encrypted using TLS (Transport Layer Security).
• Sensitive data at rest — including personal identification information and payment references — is stored in encrypted form.
• Access to member personal data within pbawin is restricted on a need-to-know basis. Staff with access undergo data protection awareness training.
• pbawin systems undergo regular security assessments including vulnerability scanning and review of access logs.
• Payment card data is handled by PCI-DSS certified payment processors. pbawin does not store full card numbers on its own systems.

No online system is completely immune to security risks. In the event of a personal data breach that is likely to affect your rights, pbawin will notify you and the National Privacy Commission as required under Philippine law. You should also protect your own pbawin account by using a strong, unique password and not sharing your login credentials with anyone.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by pbawin. To exercise any of these rights, contact pbawin at support@pbawin.best with your request and your account email address for identity verification.

pbawin will acknowledge data rights requests within 72 hours and provide a substantive response within 30 calendar days. Some rights are subject to limitations where pbawin has overriding legal obligations — for example, pbawin cannot erase transaction data that must be retained under Philippine AML law, even if requested.

pbawin does not knowingly collect personal data from persons under 21 years of age. The pbawin platform is available only to eligible adults and is not designed for or marketed to minors. If pbawin discovers that personal data has been collected from an individual below the age of 21, the account will be closed and any personal data collected will be deleted or handled in accordance with applicable Philippine regulations.

If you are a parent or guardian and believe your child has registered at pbawin, please contact pbawin immediately at support@pbawin.best so the matter can be investigated and resolved promptly.

Some of pbawin's service providers — including certain technology platform providers and cloud infrastructure operators — may process or store data outside the Philippines. Where this occurs, pbawin takes steps to ensure that personal data transferred abroad is subject to appropriate protections consistent with the requirements of the Philippine Data Privacy Act, including contractual obligations that require recipient parties to apply data protection standards equivalent to those applied in the Philippines.

pbawin does not transfer member personal data to countries or entities where adequate protection cannot be assured without first implementing appropriate safeguards.

pbawin may update this Privacy Policy from time to time to reflect changes in how we operate, changes in Philippine data protection law, or changes to the pbawin platform. When material changes are made, pbawin will notify registered members via email or via a prominent notice on pbawin.best before the changes take effect.

The current version of this Privacy Policy is always available at pbawin.best/privacy-policy and is marked with the effective date shown at the top of this page. Continued use of the pbawin platform following any update constitutes your acceptance of the revised policy. If you do not agree with changes to this policy, you should close your account before they take effect.

For any questions about this Privacy Policy, requests to exercise your data rights, or concerns about how pbawin handles your personal data, please contact the pbawin data protection point of contact:

• Email: support@pbawin.best
• Subject line: "Privacy – [your concern]" for faster routing to the relevant team
• Platform chat: Available within the pbawin account area after login for members with active accounts

If you are not satisfied with pbawin's response to a data privacy concern, you have the right to submit a complaint to the National Privacy Commission of the Philippines. Information on how to file a complaint is available on the National Privacy Commission's official website.